Support

Outgain — web dashboard & mobile app · Hemi Enterprises LLC

Need help? Email us and we'll get back to you within 1–2 business days:

Common questions

Connecting accounts

Outgain links your bank and brokerage accounts read-only through Plaid and SnapTrade. If a connection fails or stops syncing, try removing the institution and relinking it. If the problem persists, email us with the institution name (never include your bank credentials in an email).

Balances or holdings look wrong

Balances and prices can be delayed by your institution or market-data provider. Pull to refresh in the app, or wait a few minutes and try again. Still wrong? Email us a description of what you expected to see.

Subscription & billing

For questions about your subscription, upgrades, or refunds, email us from the address on your Outgain account and we'll sort it out.

Reporting community content

You can report any post or comment and block any user directly in the app. Reports are reviewed within 24 hours. For urgent issues, email us with a link or screenshot.

Deleting your account

You can permanently delete your account and all associated data from Config → Delete Account on the web, or Dashboard → Account → Delete Account in the mobile app. This revokes Plaid/SnapTrade access and erases your records. You can also request deletion by email.

Security

Found a security issue? Please email us directly at support@outgainapp.com with the details — we take reports seriously and will respond promptly.